Now we are in the 21st Century, a new breed of personnel seem to be in control of British Telecom – decorum and politeness and being slightly hostile to new potential customers appear to be the instructions given by their overlords.
You know how it is when you feel you would like to change your server and also your telephones and the person serving you comes up with a good deal – so you give it a go and you are told that everything would be done automatically and you don’t have to do a thing. Well that’s a complete lie to get you to sign on the dotted line. Because waiting on my computer the following day was a list of what BT wanted me to do. So that was STRIKE ONE – against BT.
The shop we went in to purchase better mobiles shall be nameless. STRIKE TWO – against the shop was they got our name wrong, even though I spelt it out to them even though they had the original paperwork which they never even looked at to confirm my name. STRIKE THREE – BT wouldn’t be able to send the ROUTER for TWO WEEKS – even when they were informed that my existing SERVER was terminating my contract straight away which is feasible in the circumstances for why should they do me a favour as I was intending to leave them.
By that time I was doing some serious thinking – so I rang my existing server and asked them to do me a deal. They gave a good deal and I decided there and then to put the cogs into motion and I informed BT that I had changed my mind and I didn’t want to go with them. STRIKE FOUR – They told me I couldn’t change my mind and they sent the message to my mobile telephone. I replied I have every right to change my mind. STRIKE FIVE – I telephoned them on my landline – got nowhere. STRIKE SIX – I had a Live Chat via the computer and got nowhere in particular. STRIKE SEVEN – I rang them on my mobile and was passed to four different people and then I was on hold for a good fifteen minutes because apparently the office was at the end of the building which must have been a mile long. The answer came back – ALL HAD BEEN CANCELLED. STRIKE EIGHT – Next day I received an email that BT was going to deliver a ROUTER. I was able to meet the postman and tell him I didn’t want it as I had cancelled the order and anyway it had the wrong name on the parcel.
Who needs a company that doesn’t honour its potential customers? We are not numbers, we are human and the sooner that these bully-boys realise that that the better. Passing potential customers from one automated voice to another automated voice in another department and out as far as India is not for me and it’s no good trying to answer their emails because they send you a no reply email, so what is the good of that if you can’t give an answer? I think some new legislation should be introduced to stop these NO REPLY EMAILS being sent out to customers and the like as it does appear that the law is partisan, unjust, narrow-minded and bigoted.
I think the final straw was the message from Eastbourne Post Office sending a message on my mobile to collect the Router on the 13th February 2019!
I spoke to someone on the BT Chat Line today 14th February 2019 and they finally confirmed everything was cancelled and yet today 24th February I received another email from BT to activate my BT ID. Do people need to worry about things like this happening is the question I ask?
